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Catering Policy

At Countryboy@ The Cajun Shack, we take pride in delivering bold flavors and smooth service. To keep things fair and transparent for everyone we've laid out a few simple policies below. These help us stay organized, protect our team, and make sure your event goes off without a hitch. If you've go questions, we're always happy to talk you through the details during your consultation.

Booking & Payment

  • A non-refundable deposit of 25% is required to secure your catering date.

  • Full balance is due no later than 2 weeks prior to your scheduled event.

  • For events booked less than 2 weeks out, full payment is required at booking unless other arrangements are approved.

Return & Refund Policy

  • No refunds will be issued. However, with manager approval, deposits may be transferred to a new date within one calendar year of the original booking. 

  • If Countryboy @ The Cajun Shack cancels service due to internal company issues, your deposit will be refunded in full within 72 hours.

  • Refunds or deposit transfers will not be honored if company policies are violated by the client or their guest before or during the event. 

Menu & Guest Count

  • Final menu selections must be confirmed no later than 2 weeks prior to event.

  • Changes to guest count must be submitted at least 10 days before the event. Additional charges may apply.

Invoicing & Client Info

  • Upon, payment you'll receive a detailed invoice and contract.

  • For insurance purposes, we require your full name, address, phone number and email during consultation.

Invoicing & Client Info

  • Upon, payment you'll receive a detailed invoice and contract.

  • For insurance purposes, we require your full name, address, phone number and email during consultation.

Drop-Off Catering

  • All drop-offs have a 1-hour delivery window. We'll arrive within 30 minutes before or after your scheduled time.

  • Set-up is not guaranteed unless pre-arranged during booking.

Liability & Limitations

  • We are not responsible for any incidents that occur after an order is picked up from our location.

  • We do not provide extra condiments, utensils, or services unless they are clearly listed on your invoice.

  • We are not liable for allergic reactions. Please inform us of any dietary restrictions during booking.

Weather & Emergencies

  • In case of severe weather or emergencies, we'll work with you to reschedule witin one calendar year, subject to availability.

Photography & Promotion

  • We may photography catering setups for promotional use unless otherwise requested during booking. 

Right to refuse service

  • We reserve the right to decline service to any individual, group, or organization due to:

  • Foul or abusive language

  • Payment disputes

  • Religious or personal rights conflicts

  • Promotion of violence or criminal activity

  • Any situation that comprises the safety or rights of our staff

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